Effective from: 1.06.2025
1.1 These Regulations set out the rules for the provision of services, bookings, stay and payment at Willa Kasia, located at ul. Rolna 34, 78-111 Ustronie Morskie.
1.2 The owner of the Willa Kasia facility is Ms Stanisława Iwańczyk. The business activity in the facility is conducted by the company: Adam Iwańczyk - Rent a Room ul. Rolna 34, 78-111 Ustronie Morskie
NIP: 6711821415
1.3 Making a booking and using the services of the Willa Kasia facility means that you have read and fully accept these Terms and Conditions.
1.4 The Regulations are available on the website kasiaalicja.pl and on the information board in the facility Willa Kasia ul. Rolna 34.
2.1 Reservations can be made:
Through the website kasiaalicja.pl
By telephone on +48 509 867 250
By e-mail to: kontakt@kasiaalicja.pl
Through the booking portals we work with: booking.com
2.2 Making a booking requires the provision of personal data necessary for the booking to take place, including:
Name
E-mail address
Telephone number
Date of stay
Numbers of people
2.3 Once a booking has been made, the Guest will receive a confirmation containing booking details and payment information.
2.4 The booking is confirmed and guaranteed once the full amount of the stay has been paid. Please understand that until the funds are credited to our account, the booking is provisional. During this time, the room can be booked by guests using the booking portal - Booking.com. In order to provide you with the date of your choice, we kindly ask you to make the payment within 2 days of making the booking by phone or by e-mail. Failure to make a payment within this period may result in automatic cancellation of the booking. Booking made by yourself through the booking system on the website www.kasiaalicja.pl requires immediate payment via the payment gateway of the Przelewy24 service.
3.1 We accept the following forms of payment:
Bank transfer / Przelewy24
3.2 Payment for stay:
Payment of 100% of the value of the stay is required at the time of booking.
3.3 Transfer details: Adam Iwańczyk Rent a Room account no. 88856200070044411530000010 Transfer title: "Reservation Willa Kasia ul. Rolna 34, [Name and surname], [date of stay]".
3.4 We issue VAT invoices on request. The request for an invoice should be made at the time of booking or at the latest on the day of the end of the stay, providing the necessary details.
4.1 Rescheduling is possible subject to availability of places on the new date and requires contact with the property.
4.2 In the event of cancellation:
More than 7 days before scheduled arrival - we will refund 100% of the amount paid.
Less than 7 days before scheduled arrival - no refund of the amount paid
4.3 In the event of a shortened stay, the fee for the unused period is non-refundable.
4.4 In the event of a fortuitous event or force majeure making the stay impossible, the decision to refund the amount paid will be taken on a case-by-case basis.
5.1 The hotel day starts at 14:00 (check-in) and ends at 10:00 (check-out) on the following day.
5.2 Early check-in or late check-out is possible subject to room availability. The request must be made in advance.
5.3 At check-in the Guest is obliged to present an identity document with a photograph.
5.4 Room keys must be returned upon check-out. A fee of PLN 100 will be charged for losing the key.
6.1 Smoking is strictly prohibited on the premises. Breach of this ban will result in a cleaning fee of PLN 500. This involves additional cleaning and removal of unwanted odours, including tobacco or other substances.
6.2 Quiet hours are in force from 10 p.m. to 6 a.m. During this time, Guests are obliged to behave in a way that does not disturb other Guests. Guests are requested to close their doors quietly at all times during their stay.
6.3 Guests are financially responsible for any damage to or destruction of items of equipment and technical devices of the Willa Kasia facility caused by them or their visitors.
6.4 Willa Kasia is not responsible for valuables left in the rooms.
6.5 Non-registered persons are allowed to stay in the room from 8 a.m. to 10 p.m. Over-accommodation is not envisaged, but may take place with the agreement of the host.
We do not accept pets at the Willa Kasia accommodation.
8.1 Guests may use Wi-Fi and the car park free of charge as part of their stay charge.
8.2 Guests may rent bicycles for an additional fee by calling 509-878-692.
9.1 Any comments or concerns about your stay should be raised directly during your stay to enable us to respond quickly and improve the quality of the service provided.
9.2 Complaints can be made:
Personally to the owner of the facility: Stanislava Iwańczyk 509-878-692
By email to kontakt@kasiaalicja.pl
By telephone on +48 509 867 250
9.3 Complaints will be dealt with within 7 days of receipt.
10.1 The Administrator of the personal data of Guests is the company Adam Iwańczyk Rent a Room
10.2 The personal data of Guests is processed for the purpose of providing the accommodation service, marketing its own products and services and for the purposes arising from the legitimate interests pursued by the administrator.
10.3 Detailed information on the processing of personal data can be found in the Privacy Policy available at www.kasiaalicja.pl
11.1 In matters not regulated by these Terms and Conditions, the provisions of local civil law shall apply.
11.2 Any disputes will be resolved amicably and, in the event of disagreement, by the court having jurisdiction over the registered office of the owner of Willa Kasia.
11.3 The owner of Willa Kasia reserves the right to make changes to these Terms and Conditions. Amendments shall come into effect from the date of publication of the amended Terms and Conditions on the website.
Last updated: 01.06.2025